If for ANY REASON WHATSOEVER you should fail to be satisfied with your MSINOTEBOOKS.COM Product, you may return it within 15 DAYS of the ship date for a FULL REFUND of your purchase price less the original shipping. To return products, you must, within 15 calendar days of your original ship date, email us at mailto:rma@msinotebooks.com to receive a Return Merchandise Authorization Number, which must appear on all communications about the Returned Product, and on the outside of the shipping packaging.

You must ship the products to MSINOTEBOOKS.COM in their original packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskettes is unopened. Also, if Windows XP, Vista or Microsoft Office has been activated, it will not be accepted back for refund or credit.

Returned products must be in as-new condition, and all of the manuals, diskettes, power cables, and other items included with a product must be returned with it. (If for any reason a return is received back with physical damage to the item (Scratches, dents etc) the repair costs will be deducted out of the refund amount.) MSINOTEBOOKS.COM will not refund shipping/handling and insurance costs.

Customer must use whatever means is necessary to ensure that product is returned to and received by MSINOTEBOOKS.COM within 20 Calendar Days of the Date of SHIPPING (original ship date). Items that are returned that were shipped with Free Shipping or Free upgraded shipping will be deducted the appropriate cost for the shipping option used. Any rush processing fees paid to expedite your order are non-refundable. In the event that MSINOTEBOOKS.COM approves a return outside of the above quoted return time a 15% restocking fee will be applied.

When Free Shipping is offered it is deducted from the product price. Shipping is non refundable.

CUSTOM PAINTED or SKINNED LAPTOP RETURNS. Because a custom painted notebook that is returned to us cannot be sold unless we pay to have the custom paintwork removed or covered, we will charge a restocking fee for custom painted computers of 25%. The return period is 15 days from ship date for custom painted or skinned machines.